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13th May 2008
Engine Service Receptionist
This is an established role within the Company, working closely with the Departmental Supervisor of Ashby & Anderson Ltd based in Leeds. The company is primarily responsible for the re-conditioning of engines and associated practices. Ashby & Anderson is part of William G Search Ltd and has a well established customer base including vehicle agents such as Ferrari, Bentley, Masserati, Ford, and Vauxhall.
Objective
To work within the team as a key support member, managing communications between client and the team to ensure a seamless system from enquiry to invoicing.
Responsible to
The Service Reception Mechanical Engineer will be responsible to the Departmental Supervisor but will be accountable for their own tasks on a daily, monthly, and annual basis.
Duties
· Assisting customers via the telephone and face to face at our service desk
· Booking jobs into the administrative system
· Allocating and progressing jobs
· Ordering parts from suppliers
· Preparing sales invoices and statements using Microsoft Office
· Liaising with Credit Control in setting up customer accounts
· Use of our in-house accounting system in checking customer details
· Preparation of daily, weekly and monthly reports for line management and management team
· Preparation of documentation in relation to cash sales
· Allocating and processing of purchase invoices received
· Dealing with payments via cash, cheque, and debit/credit cards
· Collection and delivery of parts
· Occasional cover in workshop in absence of engineers
· General office and maintenance duties
Person Specification
Essential Skills
· Confident and polite telephone skills
· Good communication skills, both written and oral, with ability to discuss issues with internal personnel at all levels
· Excellent time management and organisation skills
· Basic mechanical knowledge with ability to discuss basic issues with clients
· Working knowledge of Microsoft Office, especially Excel, Word, and Outlook
· Accurate and Numerate
· Ability to exercise honesty, discretion and confidentiality
· Ability to work as part of a team
· Full UK driving licence (or European Equivalent – Std Licence up to 3.5 tonnes)
Desirable skills
§ Ability to supervise
§ Knowledge of engines and engine repair
For further information & Application Form contact Janet Popple on 0113 2639081 or janet.p@wgsearch.co.uk
